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Terms of Service

Version 2026-05-31

1. Acceptance of Terms

By accessing or using the Heliora platform, website, mobile application, or any related services (collectively, the “Platform”), you agree to be bound by these Terms of Service. If you do not agree, you may not access or use the Platform. Use by a business entity constitutes the entity’s agreement.

2. Eligibility

You must be at least 18 years of age and legally capable of entering contracts to use the Platform. Business users represent that they are authorized to bind their organization.

3. Permitted Use

You may use the Platform solely for lawful solar-related business purposes as permitted by your account type. Prohibited activities include:

  • Reverse engineering, decompiling, or disassembling any portion of the Platform;
  • Scraping, harvesting, or systematically collecting data from the Platform;
  • Introducing malware, viruses, or disruptive code;
  • Attempting to gain unauthorized access to any account or system;
  • Using the Platform to transmit unsolicited communications;
  • Violating any applicable law or third-party rights;
  • Circumventing any access controls, security features, or usage limitations.

4. Account Security

(a) You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account.

(b) You shall immediately notify Heliora of any unauthorized use or security breach.

(c) Heliora is not liable for losses resulting from unauthorized access due to your failure to maintain account security.

5. Platform Availability

(a) Heliora provides the Platform on an “as is” and “as available” basis. Heliora does not guarantee uninterrupted, error-free operation.

(b) Heliora may modify, suspend, or discontinue features at any time, with or without notice.

(c) Scheduled maintenance and emergency downtime may occur. Heliora will endeavor to provide advance notice for scheduled maintenance.

6. Third-Party Integrations

The Platform may integrate with third-party services including financing APIs, utility data providers, installer networks, and mapping services. Heliora does not control third-party services and is not responsible for their availability, accuracy, or terms. Your use of third-party services is subject to their own terms.

7. Content & Accuracy

(a) Heliora strives for accuracy but does not warrant that Platform content, estimates, utility data, or proposals are error-free or current.

(b) Solar production estimates, savings projections, and financial illustrations are informational only and not guarantees.

Limitation of Liability

(a) Consequential Damages Waiver. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) Cap on Liability. EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (I) THE TOTAL FEES PAID OR PAYABLE BY THE OTHER PARTY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (II) ONE THOUSAND DOLLARS ($1,000).

(c) Exceptions. The limitations in (a) and (b) do not apply to: (i) death or personal injury caused by negligence; (ii) fraud or intentional misconduct; (iii) indemnification obligations; or (iv) breaches of confidentiality or intellectual property obligations.

(d) Essential Basis. The parties acknowledge that these limitations reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties.

8. Indemnification

You shall indemnify and hold harmless Heliora from claims arising from: (i) your misuse of the Platform; (ii) your violation of these Terms; (iii) your violation of applicable law; or (iv) infringement of third-party rights by your content or activities.

9. Termination

Heliora may suspend or terminate your access immediately for material violations of these Terms, fraudulent conduct, legal risk, or for any reason with thirty (30) days’ notice. You may terminate your account at any time by contacting Heliora.

10. Dispute Resolution

BINDING ARBITRATION: Disputes shall be resolved by final and binding arbitration under the AAA Commercial Arbitration Rules in Atlanta, Georgia. CLASS ACTION WAIVER: You waive any right to participate in class or representative proceedings.

Acceptance is recorded electronically by the recipient via the Heliora platform. See audit trail appended to executed copy.