Privacy Policy

Version 2026-05-31

11. Information We Collect

Heliora collects: (i) information you provide directly (name, contact info, property details, financial information); (ii) data generated through platform use (proposals, workflows, usage logs); (iii) property and utility data from authorized third-party sources; and (iv) technical data (IP address, device information, cookies).

12. How We Use Your Information

We use collected information to: provide and improve the Platform; generate proposals and connect you with installers and lenders; comply with legal obligations; prevent fraud and ensure security; and communicate with you about your account and services.

13. Data Sharing

We may share your information with: (i) installers to fulfill projects; (ii) lenders to process financing; (iii) service providers under appropriate agreements; (iv) law enforcement when required by law; and (v) successors in a merger or acquisition. We do not sell personal information to unrelated third parties for marketing.

14. Data Security

Heliora implements commercially reasonable technical, administrative, and physical safeguards. However, no data transmission or storage is completely secure. You acknowledge this risk by using the Platform.

15. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. Submit requests to privacy@helioraenergy.com. We will respond within thirty (30) days.

16. Cookies & Tracking

We use cookies and similar technologies for authentication, preferences, and analytics. You may manage cookie settings through your browser, though some features may not function without them.

17. Retention

We retain data as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements, subject to applicable retention laws.

18. Contact

For privacy inquiries: privacy@helioraenergy.com. For legal notices: legal@helioraenergy.com.

19. Updates

We may update these Terms and Privacy Policy. Material changes will be communicated by email or prominent Platform notice. Continued use after the effective date constitutes acceptance.